If you lose your passport while visiting Tokyo, you may need to contact your country’s embassy or consular office to arrange a replacement passport or emergency travel document.
Below are contact details for embassies and representative offices for some of the countries with large numbers of visitors to Japan.
Before visiting an embassy, call or check its official website first. Passport services often require an appointment, and procedures can vary depending on your nationality and situation.
What to Do Before Contacting Your Embassy
If your passport has been lost or stolen:
- Report the loss to the nearest police station or koban.
- Ask for documentation confirming the loss or theft.
- Contact your embassy or consular office.
- Follow their instructions for obtaining a replacement passport or emergency travel document.
Keep any police documentation you receive, as your embassy may ask to see it.
United States
Embassy of the United States of America
Phone: 03-3224-5000
Location: Akasaka, Minato City
If your U.S. passport is lost or stolen, contact the embassy for instructions about replacing your passport.
Canada
Embassy of Canada
Phone: 03-5412-6200
Location: Akasaka, Minato City
Canadian travelers who lose their passport should contact the embassy for consular assistance and information about replacement travel documents.
United Kingdom
British Embassy Tokyo
Phone: 03-5211-1100
Location: Ichibancho, Chiyoda City
British nationals who cannot use their passport because it has been lost or stolen may be able to apply for an Emergency Travel Document.
Australia
Australian Embassy Tokyo
Phone: 03-5232-4111
Location: Mita, Minato City
Australian travelers should contact the embassy for passport and consular assistance if their passport is lost or stolen.
New Zealand
New Zealand Embassy
Phone: 03-3467-2271
Location: Kamiyamacho, Shibuya City
Contact the embassy for advice about replacing a lost or stolen New Zealand passport while in Japan.
South Korea
Embassy of the Republic of Korea – Consular Section
Phone: 03-3455-2601 / 03-3455-2603
Location: Minami-Azabu, Minato City
South Korean travelers should contact the consular section for passport-related assistance.
China
Embassy of the People’s Republic of China – Consular Section
Passport and Travel Document Enquiries: 03-6450-2196
Consular Assistance: 03-6450-2195
Location: Higashi-Gotanda, Shinagawa City
Chinese travelers who lose their passport should contact the consular section for instructions regarding replacement travel documents.
Singapore
Embassy of the Republic of Singapore
Phone: 03-3586-9111 / 03-3586-9112
Location: Roppongi, Minato City
Singaporean travelers should contact the embassy for consular assistance after losing a passport.
Malaysia
Embassy of Malaysia
Phone: 03-3476-3840
Location: Nanpeidaicho, Shibuya City
Contact the embassy for instructions if your Malaysian passport is lost or stolen during your stay in Tokyo.
Thailand
Royal Thai Embassy
Phone: 03-5789-2433
Location: Kamiosaki, Shinagawa City
Thai travelers should contact the embassy for passport and consular assistance.
Philippines
Embassy of the Republic of the Philippines
Phone: 03-5562-1600
Passport Unit: Extension 223 or 224
Location: Roppongi, Minato City
The Philippine Embassy provides assistance for lost passports and, in certain circumstances, travel documents for urgent travel.
Indonesia
Embassy of the Republic of Indonesia
Phone: 03-3441-4201
Location: Higashi-Gotanda, Shinagawa City
Indonesian travelers should contact the embassy for instructions regarding lost or stolen passports.
Vietnam
Embassy of the Socialist Republic of Viet Nam
Phone: 03-3466-3311 / 03-3466-3313 / 03-3466-3314
Location: Motoyoyogicho, Shibuya City
Contact the embassy for passport and consular assistance if your Vietnamese passport is lost or stolen.
India
Embassy of India
Phone: 03-3262-2397
Location: Kudan-Minami, Chiyoda City
Indian travelers should contact the embassy for instructions regarding a lost or stolen passport.
France
Embassy of France
Phone: 03-5798-6000
Location: Minami-Azabu, Minato City
French travelers who lose their passport should contact the embassy for consular assistance and information about emergency travel documents.
Germany
Embassy of the Federal Republic of Germany
Phone: 03-5791-7700
Location: Minami-Azabu, Minato City
German travelers should contact the embassy for passport and consular assistance.
Italy
Embassy of Italy
Phone: 03-3453-5291
Location: Mita, Minato City
Italian travelers should contact the embassy for instructions regarding a lost or stolen passport.
Spain
Embassy of Spain
Phone: 03-3583-8531 / 03-3583-8532
Location: Roppongi, Minato City
Spanish travelers should contact the embassy for passport and consular assistance.
Netherlands
Embassy of the Kingdom of the Netherlands
Phone: 03-5776-5400
Location: Shibakoen, Minato City
Dutch travelers should contact the embassy for information about replacing a lost or stolen passport.
Switzerland
Embassy of Switzerland
Phone: 03-5449-8400
Location: Minami-Azabu, Minato City
Swiss travelers should contact the embassy in Tokyo for passport-related consular assistance.
Taiwan
Taiwan does not have an embassy in Tokyo. Consular and passport services are provided by the Taipei Economic and Cultural Representative Office in Japan.
Passport and Document Enquiries: 03-3280-7803
Main Office: 03-3280-7811
Location: Shirokanedai, Minato City
Taiwanese travelers who lose their passport should contact the representative office’s consular section.
Hong Kong
Hong Kong does not have a separate embassy in Tokyo.
If you lose an HKSAR passport while traveling in Japan, first report the loss to the Japanese police and obtain documentation of the loss.
HKSAR passport holders can then contact the Consular Section of the Embassy of the People’s Republic of China regarding a replacement travel document.
Passport and Travel Document Enquiries: 03-6450-2196
Consular Assistance: 03-6450-2195
Location: Higashi-Gotanda, Shinagawa City
Hong Kong residents can also contact the Hong Kong Immigration Department’s Assistance to Hong Kong Residents Unit at +852 1868 for assistance while overseas.
Important
Embassy telephone numbers, opening hours, appointment requirements, and passport procedures can change.
Always check the official embassy or government website before visiting, especially if you need an emergency passport or travel document.
If your passport was stolen rather than simply lost, tell both the Japanese police and your embassy when reporting the incident.
Take a photo or secure digital copy of the photo page of your passport before traveling to Japan. Keep it somewhere separate from your passport, such as secure cloud storage.
It is also a good idea to keep a record of your travel insurance details and emergency contact information. Having these available can make the process much easier if your passport, wallet, or luggage goes missing during your trip.
